FAQ
Accessibility
Guests who require assistance throughout the exhibition are eligible for a complimentary Companion ticket. Companions will be granted free admission on arrival (no ticket purchase is needed in advance) but will not be given their own ‘orb of interaction’. Access customers are welcome to share their orb and the game play experience with their companions, but companions will not receive their own orb to play the Minecraft Experience.
If you require the assistance of a Companion/PA, we ask that you provide one of the following forms of documentation, to be shown on entry. This will act as evidence of your requirements. Without this documentation we will be unable to provide a complimentary Companion/PA ticket.
Accepted forms of documentation include:
- Middle or Higher rate DLA for care and/or mobility.
- Personal Independence Payment (PIP) documentation.
- Evidence of being severely sight impaired.
- CredAbility Access Card with a “+1” category requirement.
- A recognised Assistance Dog ID card.
Please note that the guest requiring assistance must have a valid entry ticket.
Companion / PA ticket for a child – To obtain a free Companion or PA ticket, there must be at least one full-priced General Admission ticket in the group. If the person requiring a companion is a child, this would mean purchasing a full-priced General Admission ticket (to be used by the accompanying adult), and the child being given free admission.
A Companion Standard Ticket is available alongside a General Admission Ticket. Unfortunately, we are unable to offer a Companion Obsidian Package Ticket due to the number of additional inclusions it has. Companions will be granted free admission on arrival (no ticket purchase is needed in advance), provided accepted forms of documentation are presented on the door (See FAQ: ‘How do I book a ticket for my Companion/PA?’ for more information).
Corner Corner provides step-free access at both of its entrances. The nearest tube station is Canada Water and this is also a step-free station.
Yes, both Corner Corner and Minecraft Experience: Villager Rescue are fully wheelchair accessible.
The exhibition is all one level and accessible toilets can be found inside.
Yes, assistance dogs are welcome, including those from ADUK, accredited training companies, and owner-trained dogs. Please be aware that if the dog’s behaviour does not meet the required standards, entry may be denied.
According to the Equality and Human Rights Commission, assistance dogs are highly trained to:
- Stay with their owner and not wander freely.
- Sit or lie quietly on the floor next to their owner.
- Avoid fouling in public areas.
All assistance dogs must remain on a lead at all times.
To find out more and to purchase tickets visit: Minecraft Experience: Villager Rescue – Relaxed Sessions.
If you would like to know about quieter times to visit, please email accessibility@fkpscorpio.co.uk
Much like the game, Minecraft Experience: Villager Rescue is intended for all types of guests to enjoy. It is considered a physical experience designed to fully immerse you in the Minecraft world through physical engagement.
In addition to walking, the experience can include jumping, reaching up high and down low, throwing objects, and more. However, each guest can participate as much or as little as they like. Those who can’t sit still will be happy to dig into the exploration, and those who would rather watch can enjoy being a spectator.
Minecraft Experience: Villager Rescue contains moments in the dark, loud noises, and immersive moving projections that could make some people feel dizzy or lightheaded. Guests with sensory sensitivity may wish to bring sunglasses or earplugs for personal comfort.
About the Experience
Minecraft Experience: Villager Rescue is an epic interactive experience where the most popular elements of Minecraft are brought to life before your eyes!
Journey through the world of Minecraft where you will explore iconic biomes and dimensions, interact with mobs, and use your wits and creativity to save the villagers from a grim fate.
The experience is accessible to all ages. Parental discretion is advised when deciding if the experience will be suitable for your child.
If you misplace something within the experience, please alert a member of staff and they will try to help you retrieve your belongings. If you have left Corner Corner and need to contact the on-site team, please do so by emailing minecraft@fkpscorpio.co.uk. Lost property is kept for 14 days after the exhibition closes, items will be disposed of after this time.
The experience is an interactive activity.
Yes, there is air conditioning and heating as required.
The exhibition is held in an indoor venue.
The audio for the experience is in English only. Written content is also available in English.
There are a selection of retail units in Corner Corner provided by Kerb Food offering a diverse range of food and drinks.
Please note that food and drink cannot be consumed within the experience itself.
Kerb Food offer a variety of food options including vegan and gluten-free catering options.
Please note that food and drink cannot be consumed within the experience itself.
No food and drink are allowed to be consumed inside the experience. If you need to bring specific food or medicine due to a pre-existing medical condition then please supply the relevant supporting medical evidence.
Yes, we have a gift shop inside the venue which accepts card payments only.
Yes, strobe lighting will be used during the exhibition, which may affect customers who suffer from photosensitive epilepsy.
Please check our ticketing agent websites for opening times. Minecraft Experience is open daily from 9am. Entry closes 15 minutes after the final timeslot begins.
Minecraft Experience: Villager Rescue takes approximately 45 minutes to complete.
Absolutely! Minecraft Experience: Villager Rescue is fun for everyone. Even if you’ve never played Minecraft, you’ll still have a blast interacting with its unique characters and immersing yourself in its surprising worlds.
Minecraft Experience: Villager Rescue is safe for children of all ages, however, the experience is designed for children aged 7 and up to fully participate.
Like the game, some parts of the experience may be a little dark and spooky, but there is no explicit language, graphic violence or gore whatsoever, nor are there jump-scares. For reference, the original video game has a recommended PEGI rating of 7 and an ESRB rating of Everyone 10+.
Anyone 15 years and under must be accompanied by at least one ticket purchaser who is 18+ to enter the exhibition. Children ages 2 and under do not need a ticket to enter.
Please note, we are not able to accommodate strollers inside the experience. Any children unable to walk must be carried by their caregivers.
Feel free to take pictures and videos to share with your friends and family, and on social media. Make sure to tag us at #minecraftexperience
Please be sure to keep your flash off. We want you to be happy with the memories you capture.
Flash photography and video lighting can result in washed out photos.
Professional photography and video recording are strictly prohibited without prior written consent from Experience Mod LLC. If your camera or video gear appears to be professional, you may be asked to take your gear out of the experience.
You do you. We love to see Minecraft related gear and other clothing that looks good in photos. Pull out your cape if you have one! We also encourage comfortable shoes and clothing so you can walk and stand for a long period of time.
The Minecraft Experience on-site store offers a wide variety of apparel and merchandise for purchase.
About access to the event
No bags larger than A4 are allowed within the exhibition.
Backpacks and large bags will not be allowed inside the exhibition. We have a limited number of chargeable lockers for you to store your bags and coats when you visit. You can reserve and pay for your locker via your phone by scanning the QR code as you enter the hall. Our onsite team will be happy to guide you should you require any assistance. The dimensions of the lockers available are: 40cm high x 40cm wide x 40cm deep (approx).
Lockers are charged at £3 each.
No food or beverages are to be consumed inside the experience. You will be asked to dispose of any open foods/beverages before entering the experience.
Exceptions on medical grounds can be made but water must be in a lidded/sealed bottle. Please make the staff aware upon arrival.
The premises offers very limited space for guests arriving early to wait. Therefore, please try to arrive on time, max. 5 minutes before the start of your booked slot.
The weather will not impact the experience as it is indoors.
The outside queuing area is under cover. We always aim to limit and reduce queuing outside the entrance. In the event of inclement weather, our team will work to ensure any queuing outside is minimized as much as possible.
Weapons, bladed/sharp articles, ammunition, explosives, horns, whistles, drums, fireworks, flags, flagpoles, inflatables, wet umbrellas, glass bottles, flammable liquids in any container, laser pens, professional camera equipment, confetti, glitter bombs, paint, paint powder, glue, balloons, wheeled footwear, helmets, full face masks, card readers or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes); ceremonial bladed articles, where certain conditions for entry are not met.
Food and beverages, flash photography, prams and buggies, alcohol, smoking, vaping, umbrellas and anything which may disturb the other patrons.
The experience is a child-friendly environment. For more information please refer to the answer to: Is Minecraft Experience: Villager Rescue appropriate for all ages?
No. Smoking on the premises (including the use of e-cigarettes) is strictly prohibited.
Prams and buggies are not allowed to be brought into the experience. To avoid disappointment, we kindly ask where possible for prams and buggies to be left at home.
Yes. Toilets are available at the entry and exit points of the experience but not within the experience itself.
There are baby changing facilities in the accessible toilet inside the venue.
If you are late or experience any travel issues, please speak to one of our on site team upon arrival and they will try and accommodate your booking at the next available slot. This is not guaranteed.
The exhibition is not suitable for animals.
About tickets
Ticket prices vary by date and time. 0-2 years go free (no ticket purchase necessary). Prices start from £22 per Child (3-15 years) and £26 for General Admission (16+).
No, if you purchased your ticket(s) through Fever, your contactless tickets will be delivered directly in the Fever App. If you purchase through Eventim, your ticket(s) will be delivered either in the Eventim app or/and emailed to you.
If you purchased via Eventim, you will have received your tickets via email or through their app. Any issues with your tickets, please contact the ticket outlet directly.
Yes, you can buy a ticket via card payment on the door. However this is subject to availability, so we advise to book in advance where possible, particularly on a Saturday/Sunday.
Yes. You will need to have a valid ticket.
Yes, you can transfer your tickets to another person for free. Any queries relating to your ticket(s) should be directed at the ticket outlet you booked through.
The official and only approved ticketing partners of this show are those listed on the event website ONLY. If any tickets are bought or sold through any other platform or secondary resale company, such as Viagogo, then the event organiser reserves the right to cancel the tickets. The ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE. The ticket is a personal, revocable license and, at all times, remains the property of the event organiser.
This ticket must be surrendered to the event organiser upon request. If you have tickets and are unable to attend the event, then please get in touch with the ticket agent you purchased through before trying to resell any tickets through any of the aforementioned resale sites.
All ages welcome. 0-2 years go free (no ticket purchase necessary). For children between the ages of 3-15, there are specially priced children’s tickets available. Anyone aged 15 and under must be accompanied by an adult (18+) to enter.
Official tickets for Minecraft Experience: Villager Rescue can be purchased via Fever and Eventim.
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact the outlet you booked your tickets through (Fever or Eventim), indicating your ticket ID.
Refunds are not allowed under any circumstances. For more information, please refer to the T&Cs of your booking. Any queries relating to your ticket(s) should be directed to the ticket outlet (Fever or Eventim) you booked your tickets with originally.
Getting There
The event takes place at Corner Corner, in Canada Water. The entrance is at the rear of the building.
The exhibition address is: Corner Corner, Maritime St, London SE16 7LL.
Corner Corner’s nearest Underground station is Canada Water (Zone 2), the station can be found on the Jubilee Line and on the Windrush Line. Canada Water is a step-free station.
The closest parking is Surrey Quays Shopping Centre Car Park (Parking Lot, Deal Porters Way, London SE16 7LL) where you can get 3 hours free parking.
Where possible, we would advise travelling by public transport.
A limited number of cycle parking spaces can be found around Canada Water Underground Station.
In-Game Digital Cape
Each attendee who holds a valid ticket will be entitled to a Minecraft Experience: Villager Rescue in-game cape. At the end of the experience, when you return the ‘Orb of Interaction’ back to a member of staff, you will be given a unique code to redeem the digital cape.
In order to receive a digital in-game cape, you will need to attend the event with a valid ticket. Only players who complete the experience and return the ‘Orb of Interaction’ to a member of staff at the end of the experience will be able to collect a unique, single-use promo code which is used to redeem the Minecraft Experience in-game digital cape. One (1) digital cape promo code is issued per each returned Orb of Interaction.
No, you need to have attended and completed the event experience in-person to receive your cape promo code.
The cape design is the same.
Any ticket type entitles the ticket holder to an in-game cape but only if they attend and complete the experience.
If you have more than one (1) promo code for a particular Minecraft Experience item, you may give away for free the promo code(s) to a family member, friend, or any other Minecraft Experience player. You are not permitted to sell promo codes obtained through this Minecraft Experience Promotion.
Only one (1) Minecraft Experience in-game digital cape available through this Minecraft Experience Promotion may be redeemed per Microsoft Account.
Cape promo codes will only be issued at end of the experience once you return the ‘Orb of Interaction’ to a member of staff, this is the only place to receive a cape code. If you did not collect your cape promo code at the end of the experience, you will not be able to receive a promo code.
Visit minecraft.net/redeem, enter your unique, single use promo code in the box for this Minecraft Experience Promotion, and follow any additional on-screen instructions.
The unique code used to redeem the in-game cape is redeemable only in Bedrock edition, but it will later update to your Java edition.
Cape codes should be treated like cash and cannot be replaced if lost or stolen.
If you can’t find the answer to your question, please email exhibition@fkpscorpio.co.uk with Minecraft Experience in the subject line.
