Guests who require assistance throughout the exhibition are eligible for a complimentary Companion ticket. Companions will be granted free admission on arrival (no ticket purchase is needed in advance) but will not be given their own ‘orb of interaction’. Access customers are welcome to share their orb and the game play experience with their companions, but companions will not receive their own orb to play the Minecraft Experience.

If you require the assistance of a Companion/PA, we ask that you provide one of the following forms of documentation, to be shown on entry. This will act as evidence of your requirements. Without this documentation we will be unable to provide access to the exhibition for the Companion/PA.

Accepted forms of documentation include:

• A registered “B,” “H,” or “Bl” in your disability ID card.

Please note that the guest requiring assistance must have a valid entry ticket.

Companion / PA ticket for a child – To obtain a free Companion or PA ticket, there must be at least one full-priced General Admission ticket in the group. If the person requiring a companion is a child, this would mean purchasing a full-priced General Admission ticket (to be used by the accompanying adult), and the child being given free admission.

A Companion Standard Ticket is available alongside a General Admission Ticket. Unfortunately, we are unable to offer a Companion Obsidian Package Ticket due to the number of additional inclusions it has. Companions will be granted free admission on arrival (no ticket purchase is needed in advance), provided accepted forms of documentation are presented on the door (See FAQ: ‘How do I book a ticket for my Companion/PA?’ for more information).

Yes, OBEX is entirely step free!

Yes, OBEX is accessible for wheelchairs. All rooms are accessible for wheelchairs and an accessible toilet is available.

OBEX has an accessible toilet – please ask our staff on site for directions.

Yes, assistance dogs are welcome. Please be aware that if the dog’s behaviour does not meet the required standards, entry may be denied.

According to the Equality and Human Rights Commission, assistance dogs are highly trained to:

• Stay with their owner and not wander freely.
• Sit or lie quietly on the floor next to their owner.
• Avoid fouling in public areas.

All assistance dogs must remain on a lead at all times.

We currently offer a few timeslots for people with special educational needs and disabilities. You can find these on our ticketing partner’s website under ‘Relaxed Sessions’. Please review the information about these ‘Relaxed Sessions’ on our ticketing partner’s website before booking.

The experience is mostly visual, so it can be accessible for deaf people. For more information please email operations-XL@obex.de.

Minecraft Experience: Villager Rescue is mostly visual. For more information please email operations-XL@obex.de.

Much like the game, Minecraft Experience: Villager Rescue is intended for all types of guests to enjoy. It is considered a physical experience designed to fully immerse you in the Minecraft world through physical engagement.

In addition to walking, the experience can include jumping, reaching up high and down low, throwing objects, and more. However, each guest can participate as much or as little as they like. Those who can’t sit still will be happy to dig into the exploration, and those who would rather watch can enjoy being a spectator.

Minecraft Experience: Villager Rescue contains moments in the dark, loud noises, and immersive moving projections that could make some people feel dizzy or lightheaded. Guests with sensory sensitivity may wish to bring sunglasses or earplugs for personal comfort.

Minecraft Experience: Villager Rescue is an epic interactive experience where the most popular elements of Minecraft are brought to life before your eyes!

Journey through the world of Minecraft where you will explore iconic biomes and dimensions, interact with mobs, and use your wits and creativity to save the villagers from a grim fate.

The experience is accessible to all ages. Parental discretion is advised when deciding if the experience will be suitable for your child.

If you misplace something within the exhibition please alert a member of staff and they will try to help you retrieve your belongings. If this is not possible for you, please contact us at operations-XL@obex.de.

No, we do not have air conditioning. However, heating is available for cold days.

The experience is held at an indoor venue.

Minecraft Experience: Villager Rescue takes approximately 1h to complete.

The experience is an interactive activity.

The audio for the experience is in German only. Written content is also available in German.

Yes, OBEX offers drinks (coffee, tea, softs, beer, wine) as well as a regionally inspired variety of food.

Please note that food and drink cannot be consumed within the experience itself.

Our restaurant offers various options, including vegan food. Unfortunately, we do not currently offer a gluten-free option.

Please note that food and drink cannot be consumed within the experience itself.

No food and drink are allowed to be consumed inside the experience. You will be asked to dispose of any open foods/drinks before entering the experience.
Exceptions on medical grounds can be made but water must be in a lidded/sealed bottle. Please make the staff aware upon arrival.

Yes. There will be a shop at the end of the experience selling many official products and a wide range of Minecraft items.

Yes, strobe lighting will be used during the experience, which may affect customers who suffer from photosensitive epilepsy.

The experience is open Tuesday & Wednesday from 10:00am – 5:30pm, Thursday from 10:00am – 7:30pm, Friday from 10:00am – 6:30pm and Saturday, Sunday and on bank holidays from 9:00am – 6:30pm. Our opening times can vary from this due to bank or school holidays. Please check the Fever website or the Fever app for more information. (Doors close 15 minutes after the last session and the experience closes one and a half hours after the last bookable time slot).

Minecraft Experience: Villager Rescue takes approximately 1 h to complete.

Absolutely! Minecraft Experience: Villager Rescue is fun for everyone. Even if you’ve never played Minecraft, you’ll still have a blast interacting with its unique characters and immersing yourself in its surprising worlds.

Minecraft Experience: Villager Rescue is safe for children of all ages, however, the experience is designed for children aged 7 and up to fully participate.

Like the game, some parts of the experience may be a little dark and spooky, but there is no explicit language, graphic violence or gore whatsoever, nor are there jumpscares. For reference, the original video game has a recommended PEGI rating of 7 and an ESRB rating of Everyone 10+.

Anyone under 14 years of age must be accompanied by an adult to enter.

Children ages 2 and under do not need a ticket to enter.

Please note, we are not able to accommodate strollers inside the experience. Any children unable to walk must be carried by their caregivers.

Feel free to take pictures and videos to share with your friends and family, and on social media. Make sure to tag us at #minecraftexperience!

Please be sure to keep your flash off. Flash photography and video lighting will wash out the projections making your pics and the experience look bad.

Professional photography and video recording are strictly prohibited without prior written consent from Experience Mod LLC. If your camera or video gear appears to be professional, you may be asked to take your gear out of the experience.

You do you. We love to see Minecraft related gear and other clothing that looks good in photos. Pull out your cape if you have one! We also encourage comfortable shoes and clothing so you can walk and stand for a long period of time.

The Minecraft Experience on-site store offers a wide variety of apparel and merchandise for purchase.

No bags larger than A4 are allowed within the experience.

Backpacks and large bags will not be allowed inside the exhibition. We have a limited number of chargeable lockers for you to store your bags and coats when you visit.

Please try to arrive in good time and be punctual, arriving at least five minutes before the start of your booked time slot. OBEX has a spacious gastronomy area that you can use during any waiting times.

The weather will not impact the experience as it is indoors.

Weapons, bladed/sharp articles, ammunition, explosives, horns, whistles, drums, fireworks, flags, flagpoles, inflatables, wet umbrellas, glass bottles, flammable liquids in any container, laser pens, professional camera equipment, confetti, glitter bombs, paint, paint powder, glue, balloons, wheeled footwear, helmets, full face masks, card readers or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes); ceremonial bladed articles, where certain conditions for entry are not met.
Food and beverages, flash photography, prams and buggies, alcohol, smoking, vaping, umbrellas and anything which may disturb the other patrons.
Photography and filming of short sequences with smartphones, handheld cameras or other small devices is only permitted for private purposes. We are happy for you to share your experience. The use of tripods, flash or other accessories is not permitted, nor is filming the entire immersive show. We also ask you to be considerate of other guests.

Advertising/commercial or professional use of the photos and videos is not permitted. If you have such plans, please contact us.

The experience is a child-friendly environment. For more information please refer to the answer to: ‘Is Minecraft Experience: Villager Rescue appropriate for all ages?’

No. Smoking inside OBEX is strictly prohibited. There is a small outdoor garden, where smoking is allowed.

Prams and buggies are not allowed to be brought into the experience. There is a small buggy park available but with very limited spaces. To avoid disappointment, we kindly ask where possible for prams and buggies to be left at home or in the car.

Yes. OBEX offers restrooms – ask our on-site staff for directions.

There are baby changing facilities in the accessible toilet inside the venue.

If you are late or experience any travel issues, please speak to one of our on site team upon arrival and they will try and accommodate your booking at the next available slot. This is not guaranteed.

Unfortunately, animals are not permitted on site, but assistance dogs can be brought along subject to the above-mentioned requirements. You can find more information on bringing assistance dogs in the answer to the FAQ ‘Are assistance dogs allowed?’.

Ticket prices are subject to change based on date and time. Please visit our ticketing page for the most up-to-date pricing.

If you have a smart phone or tablet, your ticket can be scanned right from your device. If you do not have a smart device, please print your tickets ahead of time to ensure prompt entry.

If you booked through Fever, you can find your ticket with the QR code in the Fever app, within the Tickets section. If you don’t have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets.

Any issues with your tickets, please contact Fever outlet directly.

Fever Ticket Support Centre (https://support.feverup.com/hc/de/requests/new?ticket_form_id=360001032452)

Yes. You will need to have a valid ticket.

Yes, you can transfer your tickets to another person for free. Any queries relating to your ticket(s) should be directed at Fever, our official ticket provider.

Click here for Terms and Conditions of Ticket Purchase of Fever. (https://feverup.com/legal/terms_en.html)

The official and only approved ticketing partners of this show are those listed on the event website ONLY. If any tickets are bought or sold through any other platform or secondary resale company, such as Viagogo, then the event organiser reserves the right to cancel the tickets. The ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE. The ticket is a personal, revocable license and, at all times, remains the property of the event organiser. This ticket must be surrendered to the event organiser upon request.

If you have tickets and are unable to attend the event, then please get in touch with the ticket agent you purchased through before trying to resell any tickets through any of the aforementioned resale sites.

All ages are welcome at OBEX. Children under the age of 2 get free entry and don’t require a ticket (no ticket purchase required). For children between the ages of 2-15, there are specially priced children’s tickets available. Anyone aged 15 and under must be accompanied by an adult (18+) to enter.

Tickets can be purchased on the Fever website and app.

Official tickets for Minecraft Experience: Villager Rescue can be purchased via Fever.

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact the outlet you booked your tickets through, indicating your ticket ID.

Refunds are not allowed under any circumstances. For more information, please refer to the T&Cs of your booking. Any queries relating to your ticket(s) should be directed to the ticket outlet you booked your tickets with originally.

Press tickets will be made available to media representatives who intend to report on the Minecraft Experience. Please contact the OBEX press team at presse@obex.de.

The Minecraft Experience is being presented in OBEX, the new center for immersive experiences in Oberhausen.

OBEX | Oberhausen
Ruhrorter Str. 9 A
46049 Oberhausen
Deutschland

The parking lot is located across the street.

For visitors arriving on foot, by bicycle or by public transport, OBEX can be found at the following address:

OBEX | Oberhausen
Duisburger Straße 375
46049 Oberhausen
Deutschland

OBEX is in an excellent location in the city of Oberhausen. Just a 15-minute walk from Oberhausen main station. OBEX is also served by several bus lines every 10-15 minutes, which stop at two bus stops on Duisburger Strasse.

You can get to OBEX quickly with your own vehicle from the A3 motorway (OB-Lirich junction) and the A42 motorway (OB-Buschhausen junction). The navigation address is Ruhrorter Str. 9 A, 46049 Oberhausen, Germany – the parking lot is located across the street. OBEX has more than 240 of its own parking spaces right next to the entrance. Parking costs €6/car per visit for visitors of the Minecraft Experience.

Yes, we have sufficient bike parking space available.

Each attendee who holds a valid ticket will be entitled to a Minecraft Experience: Villager Rescue in-game cape. At the end of the experience, when you return the ‘Orb of Interaction’ back to a member of staff, you will be given a unique code to redeem the digital cape.

Please note that cape codes cannot be replaced if lost or stolen. Keep hold of them carefully!

In order to receive a digital in-game cape, you will need to attend the event with a valid ticket. Only players who complete the experience and return the ‘Orb of Interaction’ to a member of staff at the end of the experience will be able to collect a unique, single-use promo code which is used to redeem the Minecraft Experience in-game digital cape. One (1) digital cape promo code is issued per each returned Orb of Interaction.

No. You need to have attended and completed the event experience in person to receive your cape promo code.

The cape design is the same.

Any ticket type entitles the ticket holder to an in-game cape but only if they attend and complete the experience.

If you have more than one (1) promo code for a particular Minecraft Experience item, you may give away for free the promo code(s) to a family member, friend, or any other Minecraft player. You are not permitted to sell promo codes obtained through this Minecraft Experience Promotion.

Only one (1) Minecraft Experience in-game digital cape available through this Minecraft Experience Promotion may be redeemed per Microsoft Account.

Cape promo codes will only be issued at the end of the experience once you return the ‘Orb of Interaction’ to a member of staff, this is the only place to receive a cape code. If you did not collect your cape promo code at the end of the experience, you will not be able to receive a promo code.

Visit minecraft.net/redeem. Enter your unique single-use promo code in the box for this Minecraft Experience promotion and follow any additional on-screen instructions.

The unique code used to redeem the in-game cape is redeemable only in Bedrock Edition, but it will later update to your Java Edition.

Cape codes should be treated like cash and cannot be replaced if lost or stolen.

Please contact Minecraft Support here for additional assistance.

If you can’t find the answer to your question, please email serviceteam@fkpscorpioentertainment.de with Minecraft Experience in the subject line.