Guests who require assistance throughout the exhibition are eligible for a complimentary Companion ticket. Companions will be granted free admission on arrival (no ticket purchase is needed in advance) but will not be given their own ‘orb of interaction’. Access customers are welcome to share their orb and the game play experience with their companions, but companions will not receive their own orb to play the Minecraft Experience.

If you require the assistance of a Companion/PA, we ask that you provide one of the following forms of documentation, to be shown on entry. This will act as evidence of your requirements. Without this documentation we will be unable to provide access to the exhibition for the Companion/PA.

Accepted forms of documentation include:

• A registered “B” in your disability ID card.

Please note that the guest requiring assistance must have a valid entry ticket.

Companion / PA ticket for a child – To obtain a free Companion or PA ticket, there must be at least one full-priced General Admission ticket in the group. If the person requiring a companion is a child, this would mean purchasing a full-priced General Admission ticket (to be used by the accompanying adult), and the child being given free admission.

A Companion Standard Ticket is available alongside a General Admission Ticket. Unfortunately, we are unable to offer a Companion Obsidian Package Ticket due to the number of additional inclusions it has. Companions will be granted free admission on arrival (no ticket purchase is needed in advance), provided accepted forms of documentation are presented on the door (See FAQ: ‘How do I book a ticket for my Companion/PA?’ for more information).

Yes, METAStadt is entirely step free!

Yes, METAStadt is accessible for wheelchairs. All rooms are accessible for wheelchairs and an accessible toilet is available.

METAStadt has an accessible toilet – please ask our staff on site for directions.

Yes, assistance dogs are welcome. Please be aware that if the dog’s behaviour does not meet the required standards, entry may be denied.

According to the Equality and Human Rights Commission, assistance dogs are highly trained to:

• Stay with their owner and not wander freely.
• Sit or lie quietly on the floor next to their owner.
• Avoid fouling in public areas.

All assistance dogs must remain on a lead at all times.

Please contact minecraftexperience-vienna@arcadia-live.com for information on less busy visiting times that are suitable for people with special educational needs and disabilities.

The experience is mostly visual, so it is accessible for deaf people. For more information please email minecraftexperience-vienna@arcadia-live.com.

Minecraft Experience: Villager Rescue is mostly visual. For more information please email minecraftexperience-vienna@arcadia-live.com.

Much like the game, Minecraft Experience: Villager Rescue is intended for all types of guests to enjoy. It is considered a physical experience designed to fully immerse you in the Minecraft world through physical engagement.

In addition to walking, the experience can include jumping, reaching up high and down low, throwing objects, and more. However, each guest can participate as much or as little as they like. Those who can’t sit still will be happy to dig into the exploration, and those who would rather watch can enjoy being a spectator.

Minecraft Experience: Villager Rescue contains moments in the dark, loud noises, and immersive moving projections that could make some people feel dizzy or lightheaded. Guests with sensory sensitivity may wish to bring sunglasses or earplugs for personal comfort.

Minecraft Experience: Villager Rescue is an epic interactive experience where the most popular elements of Minecraft are brought to life before your eyes!

Journey through the world of Minecraft where you will explore iconic biomes and dimensions, interact with mobs, and use your wits and creativity to save the villagers from a grim fate.

The experience is accessible to all ages. Parental discretion is advised when deciding if the experience will be suitable for your child.

If you misplace something within the exhibition please alert a member of staff and they will try to help you retrieve your belongings. If this is not possible for you, please contact us at minecraftexperience-vienna@arcadia-live.com.

An aircondition and a heating is available.

The experience is held at an indoor venue.

Minecraft Experience: Villager Rescue takes approximately 1h to complete.

The experience is an interactive activity. There are no seats available.

The audio for the experience is in German only. The text in the introduction video is available in German and English.

Yes, drinks (coffee, tea, softdrinks, beer, wine) as well as a regionally inspired variety of food will be available.

Our restaurant offers various options, including vegan food. Unfortunately, we do not currently offer a gluten-free option.

Please note that food and drink cannot be consumed within the experience itself.

No food and drink are allowed to be consumed inside the experience. You will be asked to dispose of any open foods/drinks before entering the experience.
Exceptions on medical grounds can be made but water must be in a lidded/sealed bottle. Please make the staff aware upon arrival.

Yes. There will be a shop at the end of the experience selling many official products and a wide range of Minecraft items.

Yes, strobe lighting will be used during the experience, which may affect customers who suffer from photosensitive epilepsy.

The experience is open Monday–Wednesday from 10:00am – 6:30pm, Thursday from 10:00am – 7:30pm, Friday and Saturday from 09:00am – 7:30pm and Sunday and on bank holidays from 9:00am – 6:30pm. Please check the Fever website or the Fever app for more information. (Doors close 15 minutes after the last session and the experience closes one and a half hours after the last bookable time slot).

Minecraft Experience: Villager Rescue takes approximately 1 h to complete.

Absolutely! Minecraft Experience: Villager Rescue is fun for everyone. Even if you’ve never played Minecraft, you’ll still have a blast interacting with its unique characters and immersing yourself in its surprising worlds.

Minecraft Experience: Villager Rescue is safe for children of all ages, however, the experience is designed for children aged 7 and up to fully participate.

Like the game, some parts of the experience may be a little dark and spooky, but there is no explicit language, graphic violence or gore whatsoever, nor are there jumpscares. For reference, the original video game has a recommended PEGI rating of 7 and an ESRB rating of Everyone 10+.

Anyone under 14 years of age must be accompanied by an adult to enter.

Children ages 2 and under do not need a ticket to enter.

Please note, we are not able to accommodate strollers inside the experience. Any children unable to walk must be carried by their caregivers.

Feel free to take pictures and videos to share with your friends and family, and on social media. Make sure to tag us at #minecraftexperience!

Please be sure to keep your flash off. Flash photography and video lighting will wash out the projections making your pics and the experience look bad.

Professional photography and video recording are strictly prohibited without prior written consent from Experience Mod LLC. If your camera or video gear appears to be professional, you may be asked to take your gear out of the experience.

Be yourself. We love to see Minecraft related gear and other clothing that looks good in photos. Pull out your cape if you have one! We also encourage comfortable shoes and clothing so you can walk and stand for a long period of time.

The Minecraft Experience on-site store offers a wide variety of apparel and merchandise for purchase.

No bags larger than A4 are allowed within the experience.

Backpacks and large bags will not be allowed inside the exhibition. We have a limited number of chargeable lockers for you to store your bags and coats when you visit.

Please arrive in good time and be punctual, arriving at least five minutes before the start of your booked time slot. METAStadt has a gastronomy area that you can use during any waiting times.

The weather will not impact the experience as it is indoors.

The following items are prohibited:

1. Weapons of any kind, such as pepper spray (any object that is particularly dangerous and capable of causing bodily harm or death is to be regarded as a weapon)
2. Bottles, jugs or tins of any kind, as well as other items made of glass or any other fragile, shatter-prone or particularly hard material.
3. Bulky items such as ladders, stools, (folding) chairs, boxes, CamelBaks/hydration packs of any kind, suitcases of any kind, blankets, towels, tents. Pushchairs/buggies may be brought into the foyer.
4. Bags or bagpacks of any kind that, when full, cannot fit into a 40 x 40 x 30 cm bag
5. Cameras with a detachable lens or a lens diameter of more than 4 cm
6. Laptops and tablets
7. Video cameras or other audio or video recording devices (in particular action cameras)
8. Tripods, selfie sticks, screens and easels
9. Umbrellas of any kind
10. Helmets of any kind
11. Flags or signs larger than an A3 sheet
12. Lagpoles or banner poles of any kind
13. Fireworks, flares, smoke powder, smoke bombs or other pyrotechnic items
14. alcoholic beverages of any kind, drugs and stimulants of any kind
15. racist, xenophobic, politically radical, Nazi, sexist or political propaganda material
16. any promotional, commercial, political or religious items, including banners, signs, symbols, leaflets and similar items, as well as promotional and commercial objects and materials of any kind
17. Aerosol cans, corrosive, flammable, staining or otherwise hazardous substances, or containers holding substances that are harmful to health or highly flammable – exception: standard pocket lighters
18. Electric or internal combustion engines, remote-controlled cars/aircraft/helicopters, in particular surveillance drones
19. Sky lanterns/wish lanterns/sky candle/Kong Ming lanterns
20. Large quantities of paper and/or paper rolls
21. Noise-making devices of any kind, such as megaphones, air horns, ratchets and whistles
22. Laser pointers
23. Bicycles, skateboards, snakeboards, rollerblades, scooters, kickboards, Segways and similar vehicles
24. Other items that could compromise the safety and/or reputation of the event

Photography and filming of short sequences with smartphones, handheld cameras or other small devices is only permitted for private purposes. We are happy for you to share your experience. The use of tripods, flash or other accessories is not permitted, nor is filming the entire immersive show. We also ask you to be considerate of other guests.

Advertising/commercial or professional use of the photos and videos is not permitted. If you have such plans, please contact us.

The experience is a child-friendly environment. For more information please refer to the answer to: ‘Is Minecraft Experience: Villager Rescue appropriate for all ages?’

No. Smoking inside METAStadt is strictly prohibited. Smoking is allowed in the outdoor area.

Prams and buggies are not allowed to be brought into the experience. In the lobby there is very limited space available for prams and buggies. We kindly ask for prams and buggies to be left at home or in the car.

Yes. METAStadt offers restrooms – ask our on-site staff for directions.

There are baby changing facilities in the venue – please ask our staff on site for directions.

If you are late, please speak to one of our on site team upon arrival and they will try and accommodate your booking at the next available slot. This is not guaranteed.

Unfortunately, animals are not permitted on site, but assistance dogs can be brought along subject to the above-mentioned requirements. You can find more information on bringing assistance dogs in the answer to the FAQ ‘Are assistance dogs allowed?’.

Ticket prices are subject to change based on date and time. Please visit our ticketing page for the most up-to-date pricing.

If you have a smart phone or tablet, your ticket can be scanned right from your device. If you do not have a smart device, please print your tickets ahead of time to ensure prompt entry.

If you booked through Fever, you can find your ticket with the QR code in the Fever app, within the Tickets section. If you don’t have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets.

We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we recommend booking your tickets in advance to secure your spot. Tickets are also cheaper online than at the box office on site. You can purchase tickets on the Fever app or directly on the Fever website.

Yes. You will need to have a valid ticket.

Yes, you can transfer your tickets to another person for free. Any queries relating to your ticket(s) should be directed at Fever, our official ticket provider.

Click here for Terms and Conditions of Ticket Purchase of Fever. (https://feverup.com/legal/terms_en.html)

The official and only approved ticketing partners of this show is Fever ONLY. If any tickets are bought or sold through any other platform or secondary resale company, such as Viagogo, then the event organiser reserves the right to cancel the tickets. The ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE. The ticket is a personal, revocable license and, at all times, remains the property of the event organiser. This ticket must be surrendered to the event organiser upon request.

If you have tickets and are unable to attend the event, then please get in touch with the ticket partner before trying to resell any tickets through any of the aforementioned resale sites.

All ages are welcome at the METAStadt. Children under the age of 2 get free entry and don’t require a ticket (no ticket purchase required). For children between the ages of 2-14, there are specially priced children’s tickets available. Anyone aged 14 and under must be accompanied by an adult (18+) to enter.

Official tickets for Minecraft Experience: Villager Rescue can be purchased via Fever.

Refunds are not allowed under any circumstances. For more information, please refer to the T&Cs of your booking. Any queries relating to your ticket(s) should be directed to the ticket outlet you booked your tickets with originally.

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact Fever, indicating your ticket ID.

Press tickets will be made available to media representatives who intend to report on the Minecraft Experience. Please contact the press team at promo@arcadia-live.com.

The Minecraft Experience is being presented in METAStadt in Vienna.

METAStadt
Dr.-Otto-Neurath-Gasse 3
1220 Vienna
Austria

The car parking lot is located in the venue’s court yard.

For visitors arriving on foot, by bicycle or by public transport, METAStadt can be found at the following address:

METAStadt
Dr.-Otto-Neurath-Gasse 3
1220 Wien
Österreich

METAStadt is located in Vienna’s 22nd district.
The junction of Erzherzog-Karl-Straße/Stadtlauer Straße is the ideal hub, taking you to METAStadt in just a 2-minute walk. METAStadt is also served by bus route 26A and tram 25, which stop right next to METAStadt.

Directly on the A23:
Coming from the north, take the Hirschstetten exit;
Coming from the south, take the Stadlau exit.

The address is:
Dr.-Otto-Neurath-Gasse 3
1220 Vienna

Austria METAStadt has a limited number of paid parking spaces.

There are a limited number of bike parking opportunities available in public spaces around METAStadt.

You must purchase a ticket and attend Minecraft Experience in Vienna, Austria. After you redeem your ticket and attend Minecraft Experience, you will receive a post visit email within 24 hours after with a promo code for the Minecraft Experience Cape. If you purchased multiple tickets in a single order and attended Minecraft Experience with multiple friends and family, the post visit email you receive will have the same number of promo codes that corresponds to the number of guests that had their tickets scanned at Minecraft Experience in Vienna.
If anyone in your party can’t make it, but want their cape code, make sure to exchange their ticket to a date that they can attend! Please see the FAQ about tickets exchanges.

The promo code sent in the post visit email will be provided in the form of a Minecraft 5X5 code which can be redeemed for the free Minecraft Experience in-game item. To redeem a promo code, visit https://www.Minecraft.net/redeem, enter the 5X5 promo codein the box for this Minecraft Experience Promotion, and follow any additional on-screen instructions.

The promo code for the Minecraft Experience Cape must be redeemed no later than 6 months after the Vienna location ends.

The cape design is the same.

Any ticket type entitles the ticket holder to an in-game cape but only if they attend and complete the experience.

If you have more than one (1) promo code for a particular Minecraft Experience item, you may give away for free the promo code(s) to a family member, friend, or any other Minecraft player. You are not permitted to sell promo codes obtained through this Minecraft Experience Promotion.

Only one (1) Minecraft Experience in-game digital cape available through this Minecraft Experience Promotion may be redeemed per Microsoft Account.

The unique code used to redeem the in-game cape is redeemable only in Bedrock Edition, but it will later update to your Java Edition.

Please contact Minecraft Support here for additional assistance.

If you can’t find the answer to your question, please email minecraftexperience-vienna@arcadia-live.com.