FAQ
Accessibility
Guests — including children — who require assistance during the exhibition are entitled to a free companion ticket. Companions can book a free companion ticket in advance when purchasing other tickets. Companions do not receive their own interactive orb to participate in the Minecraft experience, but guests with an admission ticket are welcome to share their orb and gameplay experience with their companion.
If you need to be accompanied by a companion, we ask that you present your companion card (remember to bring the card on the day of your visit!). This serves as proof of your need. Without this documentation, we cannot admit your companion, even if they have booked a ticket in advance.
Please note that the guest who requires assistance must still have a valid admission ticket.
A Companion Standard Ticket is available alongside a General Admission Ticket. Unfortunately, we are unable to offer a Companion Obsidian Package Ticket due to the number of additional inclusions it has. Companions will be granted free admission on arrival (booking of a free companion ticket in advance is required), and please have with you accepted forms of documentation to present on the door (See FAQ: ‘How do I book a ticket for my Companion/PA?’ for more information).
Corner Corner provides step-free access at both of its entrances. The nearest tube station is Canada Water and this is also a step-free station.
Yes, both Corner Corner and Minecraft Experience: Villager Rescue are fully wheelchair accessible.
The exhibition is all one level and accessible toilets can be found inside.
Much like the game, Minecraft Experience: Villager Rescue is intended for all types of guests to enjoy. It is considered a physical experience designed to fully immerse you in the Minecraft world through physical engagement.
In addition to walking, the experience can include jumping, reaching up high and down low, throwing objects, and more. However, each guest can participate as much or as little as they like. Those who can’t sit still will be happy to dig into the exploration, and those who would rather watch can enjoy being a spectator.
Kindly note that there are no seats or opportunity to sit down during the 45 minutes of the Experience.
Minecraft Experience: Villager Rescue contains moments in the dark, loud noises, and immersive moving projections that could make some people feel dizzy or lightheaded. Guests with sensory sensitivity may wish to bring sunglasses or earplugs for personal comfort.
About the Experience
Minecraft Experience: Villager Rescue is an epic interactive experience where the most popular elements of Minecraft are brought to life before your eyes!
Journey through the world of Minecraft where you will explore iconic biomes and dimensions, interact with mobs, and use your wits and creativity to save the villagers from a grim fate.
The experience is accessible to all ages. Parental discretion is advised when deciding if the experience will be suitable for your child.
Lost property is kept for 14 days after the exhibition closes, items will be disposed of after this time.
Yes, there is air conditioning and heating as required.
The exhibition is held in an indoor venue.
Minecraft Experience: Villager Rescue café will be offering a diverse range of food and drinks.
Please note that food and drink cannot be consumed within the experience itself.
Minecraft Experience: Villager Rescue café offers a variety of food options including vegan and gluten-free catering options.
Please note that food and drink cannot be consumed within the experience itself.
No food and drink are allowed to be consumed inside the experience. If you need to bring specific food or medicine due to a pre-existing medical condition then please supply the relevant supporting medical evidence.
Yes, we have a gift shop inside the venue which accepts card payments only.
Yes, strobe lighting will be used during the exhibition, which may affect customers who suffer from photosensitive epilepsy.
Please check our ticketing agent websites for opening times. Minecraft Experience is open daily from 9am. Entry closes 15 minutes after the final timeslot begins.
Absolutely! Minecraft Experience: Villager Rescue is fun for everyone. Even if you’ve never played Minecraft, you’ll still have a blast interacting with its unique characters and immersing yourself in its surprising worlds. Information videos and our guides will be there to explain to you the plot and give you instructions for each of the rooms. You can always ask questions or ask for help!
Minecraft Experience: Villager Rescue is safe for children of all ages, however, the experience is designed for children aged 7 and up to fully participate.
Like the game, some parts of the experience may be a little dark and spooky, but there is no explicit language, graphic violence or gore whatsoever, nor are there jump-scares. For reference, the original video game has a recommended PEGI rating of 7 and an ESRB rating of Everyone 10+.
Anyone 15 years and under must be accompanied by at least one ticket purchaser who is 18+ to enter the exhibition. Children ages 2 and under do not need a ticket to enter.
Please note, we are not able to accommodate strollers inside the experience. Any children unable to walk must be carried by their caregivers.
Feel free to take pictures and videos to share with your friends and family, and on social media. Make sure to tag us at #minecraftexperience
Please be sure to keep your flash off. We want you to be happy with the memories you capture.
Flash photography and video lighting can result in washed out photos.
Professional photography and video recording are strictly prohibited without prior written consent from Experience Mod LLC. If your camera or video gear appears to be professional, you may be asked to take your gear out of the experience.
You do you. We love to see Minecraft related gear and other clothing that looks good in photos. Pull out your cape if you have one! We also encourage comfortable shoes and clothing so you can walk and stand for a long period of time.
The Minecraft Experience on-site store offers a wide variety of apparel and merchandise for purchase.
About access to the event
No bags larger than A4 are allowed within the exhibition.
Backpacks and large bags will not be allowed inside the exhibition. We have a limited number of chargeable lockers for you to store your bags and coats when you visit.
No food or beverages are to be consumed inside the experience. You will be asked to dispose of any open foods/beverages before entering the experience.
Exceptions on medical grounds can be made but water must be in a lidded/sealed bottle. Please make the staff aware upon arrival.
The premises offers very limited space for guests arriving early to wait. Therefore, please try to arrive on time, max. 5 minutes before the start of your booked slot.
The weather will not impact the experience as it is indoors.
Weapons, bladed/sharp articles, ammunition, explosives, horns, whistles, drums, fireworks, flags, flagpoles, inflatables, wet umbrellas, glass bottles, flammable liquids in any container, laser pens, professional camera equipment, confetti, glitter bombs, paint, paint powder, glue, balloons, wheeled footwear, helmets, full face masks, card readers or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes); ceremonial bladed articles, where certain conditions for entry are not met.
Food and beverages, flash photography, prams and buggies, alcohol, smoking, vaping, umbrellas and anything which may disturb the other patrons.
The experience is a child-friendly environment. For more information please refer to the answer to: Is Minecraft Experience: Villager Rescue appropriate for all ages?
No. Smoking on the premises (including the use of e-cigarettes) is strictly prohibited.
Prams and buggies are not allowed to be brought into the experience. To avoid disappointment, we kindly ask where possible for prams and buggies to be left at home.
Yes. Toilets are available at MCH Herning, but not within the experience itself.
There are baby changing facilities in the accessible toilet inside the venue.
If you are late or experience any travel issues, please speak to one of our on site team upon arrival and they will try and accommodate your booking at the next available slot. This is not guaranteed.
The exhibition is not suitable for animals.
About Tickets
Ticket prices vary by date and time. 0-2 years go free (no ticket purchase necessary). Prices start from 170 DKK per Child (3-15 years), 190 DKK for General Admission (16+) and 375 DKK for the ‘Obsidian Package.’
Yes! You can buy gift cards for Minecraft Experience: Villager Rescue through our ticket partner Fever.
After purchase, you will receive a unique code that you can send to the recipient of the gift card. The recipient can then redeem the code for a ticket in the Fever app and use it on any available date.
Please note that gift cards can only be used to purchase tickets (i.e., not for merchandise or café visits). After tickets have been purchased, any remaining balance is non-refundable, so we recommend checking ticket prices before buying a gift card.
The Obsidian Package offers entry plus limited edition merchandise to our fans. The Obsidian Package is priced at one rate but varies depending on what time session you purchase.
The Obsidian Package will include the following elements:
- Entry into Minecraft Experience: Villager Rescue
Exclusive merchandise package with:
- Minecraft Experience Poster
- Lanyard and Card
- Minecraft Experience Pin
- Minecraft Experience Pen
- Minecraft Experience Branded Box
- Minecraft Experience Branded Gift Bag
- Digital Photo Pass
No, if you purchased your ticket(s) through Fever, your contactless tickets will be delivered directly in the Fever App.
Yes, you can buy a ticket via card payment on the door. However this is subject to availability, so we advise to book in advance where possible, particularly on a Saturday/Sunday.
We also have a special offer for schools and institutions. To book a group ticket, there must be at least 10 children (up to and including 15 years old). The ticket costs 100 DKK per child, and 1 adult can join for free per 10 children. The discount applies Monday–Friday during the school year, but not on weekends, during school holidays, or on public holidays.
Contact mc-gruppesalg@smashbangpow.dk to book group tickets.
Yes, you can transfer your tickets to another person for free. Any queries relating to your ticket(s) should be directed at the ticket outlet you booked through.
The official and only approved ticketing partners of this show are those listed on the event website ONLY. If any tickets are bought or sold through any other platform or secondary resale company, such as Viagogo, then the event organiser reserves the right to cancel the tickets. The ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE. The ticket is a personal, revocable license and, at all times, remains the property of the event organiser.
This ticket must be surrendered to the event organiser upon request. If you have tickets and are unable to attend the event, then please get in touch with the ticket agent you purchased through before trying to resell any tickets through any of the aforementioned resale sites.
All ages welcome. 0-2 years go free (no ticket purchase necessary). For children between the ages of 3-15, there are specially priced children’s tickets available. Anyone aged 15 and under must be accompanied by an adult (18+) to enter.
Official tickets for Minecraft Experience: Villager Rescue can be purchased via Fever.
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact the outlet you booked your tickets through, indicating your ticket ID.
Refunds are not allowed under any circumstances. For more information, please refer to the T&Cs of your booking. Any queries relating to your ticket(s) should be directed to the ticket outlet you booked your tickets with originally.
Getting There
The entire experience takes place at:
MCH Messecenter Herning
Vardevej 1
7400 Herning
Parking is available at parking area P4 via Messevejen.
You can arrive by car and park in parking area P4, or use public transportation by taking a bus from Herning Station to MCH Herning.
Parking is available at parking area P4 via Messevejen.
Bicycle parking spaces can be found around MCH Herning.
In-Game Digital Cape
Each attendee who holds a valid ticket will be entitled to a Minecraft Experience: Villager Rescue in-game cape. At the end of the experience, when you return the ‘Orb of Interaction’ back to a member of staff, you will be given a unique code to redeem the digital cape.
Please note that cape codes cannot be replaced if lost or stolen. Keep hold of them carefully!
In order to receive a digital in-game cape, you will need to attend the event with a valid ticket. Only players who complete the experience and return the ‘Orb of Interaction’ to a member of staff at the end of the experience will be able to collect a unique, single-use promo code which is used to redeem the Minecraft Experience in-game digital cape. One (1) digital cape promo code is issued per each returned Orb of Interaction.
No, you need to have attended and completed the event experience in-person to receive your cape promo code.
The cape design is the same.
Any ticket type entitles the ticket holder to an in-game cape but only if they attend and complete the experience.
If you have more than one (1) promo code for a particular Minecraft Experience item, you may give away for free the promo code(s) to a family member, friend, or any other Minecraft Experience player. You are not permitted to sell promo codes obtained through this Minecraft Experience Promotion.
Only one (1) Minecraft Experience in-game digital cape available through this Minecraft Experience Promotion may be redeemed per Microsoft Account.
Cape promo codes will only be issued at end of the experience once you return the ‘Orb of Interaction’ to a member of staff, this is the only place to receive a cape code. If you did not collect your cape promo code at the end of the experience, you will not be able to receive a promo code.
Visit minecraft.net/redeem, enter your unique, single use promo code in the box for this Minecraft Experience Promotion, and follow any additional on-screen instructions.
The unique code used to redeem the in-game cape is redeemable only in Bedrock edition, but it will later update to your Java edition.
Cape codes should be treated like cash and cannot be replaced if lost or stolen.
Kindly note that any enquiries regarding the tickets should be directed to Fever Ticket Support Center.
