FAQ
ABOUT THE EXPERIENCE
Minecraft Experience: Moonlight Trail is an epic interactive experience where the most popular elements of Minecraft are brought to life before your eyes!
Journey through the world of Minecraft where you will explore iconic biomes and dimensions, interact with mobs, and use your wits and creativity to save the villagers from a grim fate.
Minecraft Experience: Moonlight Trail takes approximately one hour to complete.
Absolutely! Minecraft Experience: Moonlight Trail is fun for everyone. Even if you’ve never played Minecraft, you’ll still have a blast interacting with its unique characters and immersing yourself in its surprising worlds.
Minecraft Experience: Moonlight Trail is safe for children of all ages, however, the experience is designed for children aged 7 and up to fully participate.
Like the game, some parts of the experience may be a little dark and spooky, but there is no explicit language, graphic violence or gore whatsoever, nor are there jumpscares. For reference, the original video game has a recommended PEGI rating of 7 and an ESRB rating of Everyone 10+.
Anyone under 16 years of age must be accompanied by an adult to enter.
Children ages 2 and under do not need a ticket to enter.
Please note, we are not able to accommodate strollers inside the experience. Any children unable to walk must be carried by their caregivers.
Minecraft Experience: Moonlight Trail contains moments in the dark, loud noises, and immersive moving projections that may make you feel dizzy or lightheaded. It is not recommended for people with sensory sensitivity.
Feel free to take pictures and videos to share with your friends and family, and on social media. Make sure to tag us at #minecraftexperience!
Please be sure to keep your flash off. Flash photography and video lighting will wash out the projections making your pics and the experience look bad.
Professional photography and video recording are strictly prohibited without prior written consent from Experience Mod LLC. If your camera or video gear appears to be professional, you may be asked to take your gear out of the experience.
Much like the game, Minecraft Experience: Moonlight Trail is intended for all types of players to enjoy. It is considered a physical experience designed to fully immerse you in the Minecraft world through physical engagement.
In addition to walking, the experience can include jumping, reaching up high and down low, throwing objects, and more. However, each guest can participate as much or as little as they like. Those who can’t sit still will be happy to dig into the exploration, and those who would rather watch will enjoy being a spectator.
You do you. We love to see Minecraft related gear and other clothing that looks good in photos. Pull out your cape if you have one! We also encourage comfortable shoes and clothing so you can walk and stand for a long period of time. This experience is outdoors, so please dress for the weather.
The Minecraft Experience Trading Post offers a wide variety of apparel and merchandise for purchase. You do not have to purchase a ticket to visit the Trading Post. Stop in and pick up the perfect gear for your real-life adventures!
Plan to arrive a few minutes before your scheduled entry time so that our staff can check you in and prepare you for your Minecraft journey.
ABOUT TICKETS
Tickets are booked in 30 minute intervals. Within each 30 minute interval, you will be admitted to Minecraft Experience: Moonlight Trail in groups of no more than 25 people.
To ensure that everyone in your group can walk through the experience together, please wait for your entire party to arrive before getting in line to scan your ticket and receive your controller.
Please check in with the onsite staff as soon as you can. If there is space available, we will do our best to accommodate late arrivals.
We recommend arriving at least a few minutes before your scheduled entry time slot as late admittance is not guaranteed and is subject to availability.
You can purchase tickets at the official Minecraft Experience: Moonlight Trail site.
Please note, Any tickets bought or sold through third party resale sites will IMMEDIATELY BECOME INVALID and will not grant entry to the experience.
Tickets purchased onsite are subject to availability. We strongly suggest purchasing tickets ahead of time to avoid delays and disappointment.
Ticket prices are subject to change based on date and time. Please visit our ticketing page for the most up-to-date pricing.
Each Very Important Player Package includes:
Flex Entry: Spawn in anytime within the hour noted on your ticket
Official Minecraft Experience: Moonlight Trail VIP Lanyard & Badge
VIP Priority Entry to Minecraft Experience: Moonlight Trail
Access the VIP Lounge after the experience where you will enjoy Minecraft-themed snacks and refreshments, and photo ops in a special VIP biome
Your choice of Minecraft Experience: Moonlight Trail Collectible Trading Pin
Keepsake Minecraft Experience: Moonlight Trail World Premiere Dallas ‘24 Poster
And other Minecraft Experience: Moonlight Trail Treasures!
Minecraft Experience: Moonlight Trail is a 100% cashless event. We accept the following forms of electronic payment: debit and credit cards (Visa, Master Card, American Express, Discover).
If you have a smart phone or tablet, your ticket can be scanned right from your device. If you do not have a smart device, please print your tickets ahead of time to ensure prompt entry.
If you wish to change the name or email address associated with your ticket, contact the customer care team at hola@6pasos.com from the email address on your original order. Please tell us your name and order number, along with the name and email address of the person you wish to transfer tickets to. All tickets in an order will be under one name and email address.
If you are unable to make it to your scheduled entry date or time, you have the option of exchanging your ticket to a different day or time. Fees and any increase in ticket price will apply. Please check back with us later this summer when this becomes available!
All sales for Minecraft Experience: Moonlight Trail are final and non-refundable.
If you are unable to make it to your scheduled entry date or time, you have the option of exchanging your ticket to a different day or time. Fees and any increase in ticket price will apply. Please check back with us later this summer when this becomes available!
Your ticket is located in the email confirmation you received upon purchase. If you can’t find the email with your ticket confirmation, please email us at hola@6pasos.com for help.
You can also give your name and provide a valid photo ID at the door for the entry date and time you have purchased tickets for, and our and our onsite staff can look up your ticket information.
Yes! We offer a Friends and Family multi-pack discount for purchases of 4 to 15 tickets. We also offer a Large Group discount for purchases of 16 or more tickets.
Please note, each time slot can accommodate up to 25 people. Groups over 25 people will be separated to ensure the best possible experience.
Influencers and Credentialed members of the Press may contact the PR team at hola@6pasos.com with your request.
Children ages 2 and under do not require a ticket to enter. However, they must pay a mandatory insurance fee to access the experience.
Please note, we are not able to accommodate strollers inside the experience. Any children unable to walk must be carried by their caregiver.
The Friends & Family or Large Group discount is only applicable at the original time of purchase. Any additional tickets (of three or less) must be purchased as General Admission and are subject to time slot availability.
VENUE QUESTIONS
Operating hours vary depending upon the day of the week. Please check the website for current days and hours of operation. Last entry will be one hour before the experience closes.
The operating hours are subject to change for special events. Please check the website for the most current schedule.
Minecraft Experience: Moonlight Trail is located at ParqueMet (Metropolitan Park of Santiago), Avenida El Cerro 1905, Providencia, Santiago, Chile.
The experience takes place in a dedicated event area within ParqueMet, specially designed to bring the world of Minecraft to life.
No. Minecraft Experience: Moonlight Trail takes place in a dedicated event area within ParqueMet (Metropolitan Park of Santiago). The rest of the park remains open and operates independently from the experience.
Yes! Minecraft Experience: Moonlight Trail is easily accessible by public transportation.
Metro:
Line 1 – Pedro de Valdivia Station
Approximately a 5-minute walk to the ParqueMet entrance on Avenida El Cerro.
Bus (RED):
Routes 117, 409, 410, 411, 418, 429C, 502 and 542 stop near the ParqueMet entrance on Avenida El Cerro.
Yes. Parking is available at ParqueMet. We recommend purchasing your parking in advance through Fever when booking your tickets, subject to availability.
Yes. Accessible parking spaces are available for visitors with disabilities. Additional information about their location and access will be available soon.
Yes. Minecraft Experience: Moonlight Trail is wheelchair accessible and complies with all applicable accessibility regulations in Chile.
If you require any specific accommodations, please contact our customer support team at [EMAIL ADDRESS] before your visit.
No. Due to venue capacity and emergency evacuation requirements, strollers are not permitted inside Minecraft Experience: Moonlight Trail.
Children who are unable to walk must be carried by their accompanying adult throughout the experience.
Please also avoid bringing oversized bags, backpacks, diaper bags or child carriers.
Only service animals trained to assist a person with a disability are permitted inside the experience.
No other animals, including emotional support animals, comfort animals or pets, are allowed..
If you lose an item during your visit, please speak with a member of our onsite team before leaving Minecraft Experience: Moonlight Trail.
If you have already left the venue, please contact us at [EMAIL ADDRESS].
There is no coat check available onsite.
We recommend leaving valuables, large bags and other personal belongings at home whenever possible.
For the safety of all visitors and the experience, all bags entering or leaving the venue, including handbags, may be subject to inspection.
No. Food and beverages are not permitted inside Minecraft Experience: Moonlight Trail.
Exceptions may be made for medical reasons. Please speak with a member of our onsite team before entering the experience.
Yes. Food and beverages are available for purchase at the end of the experience.
We take our responsibility to the surrounding environment seriously.
We have developed a comprehensive sustainability plan focused on protecting the natural environment. For more information, please visit our Environmental Impact page.
No. Minecraft Experience: Moonlight Trail takes place in a dedicated event area within ParqueMet.
We work closely with the park administration and local authorities to help protect the surrounding natural environment and minimize the event’s impact. Learn more on our Environmental Impact page.
The following items are not permitted inside Minecraft Experience: Moonlight Trail:
Outside food and beverages (including alcoholic beverages)
Strollers
Bicycles, helmets, skateboards, Heelys, rollerblades and non-mobility scooters
Camping chairs
Coolers
Animals or pets (service animals only)
Cigarettes and vapes
Weapons of any kind (including firearms, ammunition, knives, tasers and pepper spray)
Drugs and drug paraphernalia
Flammable materials (including fireworks, explosives and road flares)
Drones
Flashlights and laser pointers
Professional photography or video equipment
Professional cameras with detachable lenses
Tripods and selfie sticks
Toy guns and water guns
Paint and aerosol cans
Unauthorized promotional materials, vendors or product distribution (including flyers, samples and giveaways)
IN-GAME DIGITAL CAPE
To receive your exclusive Minecraft Experience: Moonlight Trail in-game Digital Cape, you must purchase a ticket and attend Minecraft Experience: Moonlight Trail in Santiago, Chile.
After your ticket has been scanned and you complete your visit, you will receive an email within 72 hours containing a redemption code for your exclusive in-game Digital Cape.
If you purchased multiple tickets in the same order and attended the experience with friends or family, the email will include one unique redemption code for each scanned ticket.
Each guest must attend the experience in person. One unique code will be issued for every valid ticket scanned at the venue.
Yes. Minecraft Experience: Moonlight Trail features an exclusive in-game Digital Cape inspired by the outdoor nighttime adventure.
This design is unique to Minecraft Experience: Moonlight Trail and is different from the capes available at other Minecraft Experience locations.
Yes. If you receive more than one promo code for a Minecraft Experience in-game item, you may give any unused code to a family member, friend or another Minecraft player at no cost.
Each promo code can only be redeemed once and grants one exclusive Minecraft Experience: Moonlight Trail in-game Digital Cape.
If you receive multiple promo codes, each one may be redeemed separately, provided it has not already been used.
Visit the official Minecraft redemption website, sign in with your Microsoft account and enter your unique promo code to redeem your exclusive Minecraft Experience: Moonlight Trail in-game Digital Cape.
Detailed redemption instructions will be included in the email you receive after your visit.
The redemption code can only be redeemed in Minecraft: Bedrock Edition. Once redeemed, the cape will also become available in Minecraft: Java Edition.
If you haven’t received your code within 72 hours of your visit, please contact the Fever Help Center for assistance.
If you’re experiencing issues redeeming your code, please contact Minecraft Support for additional assistance.